Customer Service (Videos)
£56.99 (inc. VAT)

Course Description

Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. Our programs will help you develop the skills to achieve total customer satisfaction.

This course is 3 hours long.

System Requirements:
Minimum 500 MHz Processor
Minimum 128MB RAM
Microsoft Internet Explorer 7.0 or higher
256k connection (broadband recommended)
Windows XP SP2, 2000 or higher
Display resolution 1024x768
Flash Player 10.0 or higher
Windows Media Player 9.0 or higher
JavaScript, popup windows and cookies enabled
Speakers or headphones and soundcard

Subscription: 1 year.

Course Contents

Customer Service (Videos): Building Customer Loyalty Customer Service (Videos): Building Web Relationships (Interview) Customer Service (Videos): Creating Customer Value Customer Service (Videos): Crown Your Customers (Interview) Customer Service (Videos): Customer Convenience is Key to E-Commerce (Interview) Customer Service (Videos): Customer Service Strategy Customer Service (Videos): Dealing with Customer Complaints Customer Service (Videos): Delighting Your Customers Customer Service (Videos): Exceeding Customer Expectations Customer Service (Videos): Getting to Know Your Customers Customer Service (Videos): Getting Your Customer Experience Right (Interview) Customer Service (Videos): Implementing Effective Service Standards Customer Service (Videos): Keeping Loyal Customers Customer Service (Videos): Measuring Customer Service Customer Service (Videos): Profits, Not Promises (Interview) Customer Service (Videos): Understanding Customer Service Customer Service (Videos): Working Wounded: Building Relationships with Your Customers Customer Service (Videos): Working Wounded: Good News About Customer Complaints