For many managers leading in a time of change, the most difficult areas do not come from change itself but from the behaviours of the staff involved in the actual process.

Staff can be obstructive to change for a variety of reasons: fear of the unknown, inability to cope, loss of a job, or fear of change itself. It is the manager’s adeptness to guide by participation that will eventually create an environment where those around them will have confidence, belief, and buy-in to the leader’s vision and what they are looking to achieve.

With ever-increasing customer expectations, businesses have to be flexible and ready for change. This course will help leaders manage change with impact by providing knowledge and techniques to effectively plan and implement successful transformation initiatives. It will provide clear insights on how to successfully motivate staff through company culture or organisational change.

• Principles of change management
• Understanding human behaviour when change arrives
• Barriers to change
• Managing change
• Measuring impact to change on your staff
• Change models that work (notably John Kotter and Mckinsey models)
• Delivering bad news
• Dealing with negativity
• Leading through change
• The way ahead – creating an action plan

• The case for managing change
• The impact of organisational change on people
• Potential impacts on productivity
• Emotional responses to change
• Ways to demonstrate compelling reasons for change
• Methods to confidently lead and motivate staff through cultural or organisational change
• Ways to recognise and react to resistance
• How to deliver the new vision
• Techniques to build momentum whilst handling resistance
• A tool-kit of skills for effectively communicating change
• Techniques to demonstrate how team members cope with change
• How to deliver an action plan with confidence

All courses include: 

• Collaborative learning tools to supercharge your understanding
• Industry experts have been involved in developing the learning programmes to support you throughout the course and give you the best possible experience
• Where there is a multiple-choice assessment to complete the course and a minimum pass requirement free resits will be available
• We provide a certificate on successful completion to help grow your CV or aid with organisational compliance

Face-to-face and Virtual classroom:

• Peer learning, allowing the group to explore a subject as they work together with fellow team members
• Our workshops are highly interactive, and we select a range of activities for each session to build understanding e.g. role-play, observation, and reflection
• Realtime feedback allowing you to transform your performance, your approach, and grow in confidence
• Handouts and slides to allow you to reflect on your experience